Our
Services.
A Nepata machine is a long-term investment. From delivery through training and maintenance to digitalisation consulting — we support you across its entire service life.
One service organisation.
Six building blocks.
We offer a broad range of services to optimise your processes and boost your efficiency. Our goal: efficient, cost-effective solutions that are easy to operate — whether it's the first commissioning or ERP integration during ongoing operation.
Set-up & commissioning.
To ensure your machine runs flawlessly from day one, our team of technicians and engineers handles the entire installation process — from delivery and proper set-up at the desired location through to connecting the PC and all additional components.
After the physical installation, we set up the machine software, calibrate all components to one another and commission the machine. It is then ready for productive use.
- Delivery and proper set-up
- PC connection and ConvertPlus2 set-up
- Full calibration of all components
- Start-up test with your materials
Training your team on site.
We provide your staff with comprehensive onboarding directly on site. All production modes and possible troubleshooting steps are explained and practised in detail — including how to use ConvertPlus2 and how to work with real delivery notes in the actual production environment.
The duration of the training depends on team size and prior experience and can be tailored individually. Our experienced team guides the process and answers every question, so your crew makes the most of the machine and both productivity and efficiency rise.
- All production modes explained hands-on
- ConvertPlus2 operation step by step
- Troubleshooting with real examples
- Duration tailored to team size
Service case on site.
With the service case, you always have mechanical and electronic spare parts as well as special tools within reach. The case is stored directly at your site and is automatically refilled by us after a spare part is used.
This way you can carry out minor repairs yourself and never come to a standstill — with no waiting time for deliveries. We recommend combining it with technical training in Wolnzach, so your technicians get the full benefit of the case.
- Mechanical & electronic spare parts
- Special tools for self-repair
- Automatic resupply after use
- Recommended combined with technical training
Technical training.
At our premises in Wolnzach, your technicians receive intensive instruction in the mechanics and electronics of the machines. Disassembly and assembly of individual modules are practised, typical fault scenarios are worked through, and all functions and application areas of the machine are conveyed in detail.
The training is carried out by experienced technicians and tailored individually to your requirements. On completion, your staff have the understanding needed to resolve problems quickly and effectively on their own.
- Mechanics & electronics in detail
- Disassembly and assembly of individual modules
- Typical fault scenarios as training
- Training individually adaptable
Machine maintenance.
Regular maintenance is essential to ensure flawless operation throughout the entire service life. Our experienced technicians carry out maintenance directly on site when needed — the machine is fully inspected, wear parts are replaced and the firmware is updated.
The result: costly repairs are avoided, performance stays at the highest level, and your investment pays off for years.
- Full inspection of all components
- Wear-part replacement as needed
- Firmware and ConvertPlus2 updates
- Maximum service life for your investment
Process consulting digitalisation.
Digitalising your film logistics is an important step towards efficiency and cost reduction. Our experienced consultants analyse your processes together with you and develop solutions that fit seamlessly into your existing infrastructure.
We guide the implementation of ConvertPlus2 into your ERP systems and workflows step by step — flexible, individual, and focused on enabling your team to work quickly and confidently with the new tools.
- Workflow analysis with your staff
- Integration into your existing ERP systems
- Custom connectors on request
- Support from our experienced consultants
We are constantly developing our machines further — close to the customer and to their materials.
Automatic
roll storage system.
Vertical robot, Siemens control and tight integration with ConvertPlus2 — developed with our partner CH System (50 years of logistics automation). Including remote maintenance and technician dispatch.
- Vertical-robot system for self-adhesive rolls
- Siemens Simatic control & Siemens motors
- Globally established solution — in use for 10+ years
- Remote maintenance & fast technician dispatch
- Directly connectable to ConvertPlus2 and your ERP
Fancy a service enquiry?
Whether it's a new machine, an existing fleet or a digitalisation project — our team in Wolnzach analyses your situation and proposes the right service package.